Community Agent Network for Financial Services: An Agent Manager’s Guide to Key Performance Indicators
Grameen Foundation’ Community Agent Network (CAN) in the Philippines embodies a new approach to extending financial inclusion to people in poor, remote areas that is applicable across many countries. Combining a mostly female agent network with a digital financial services platform that connects people with banks, utility companies, government agencies, and other businesses it has enabled up to one million low-income people in the Philippines to benefit from formal financial services.